Frequently Asked Questions
Below are answers to the questions we hear most often from customers across our Miami Rave locations and online store, covering our products, ordering, lab testing, and general hemp basics. For category-specific questions, see the FAQs on each product category page. For our full policies, see our Terms of Service, Refund and Returns Policy, and Privacy Policy.
About Miami Rave
Where is Miami Rave located?
We have two Miami locations: our Main Branch on NW 27th Ave and our Downtown Branch on NW 14th Street. See our Locations page for full addresses, hours, and directions.
What are your store hours?
Both of our Miami locations are open daily. Visit our Locations page for current hours at each store, since hours can vary by holiday.
Can I buy in person, or is it online only?
Both. You can shop online for delivery, or visit either of our Miami locations in person for in-store shopping and pickup.
Is there a minimum age to purchase?
Yes. Our products are intended for adults only. We require proof of age for in-store and online purchases where applicable.
How do I contact Miami Rave?
You can reach us through our Contact page, or stop by either Miami location in person.
CBD, Delta 8, and Delta 9 Basics
What is CBD?
CBD (cannabidiol) is a naturally occurring, non-intoxicating cannabinoid found in the hemp plant. It’s used in oils, edibles, topicals, and other everyday hemp products.
What is Delta 8 THC?
Delta 8 THC is a cannabinoid found in trace amounts in hemp. Most Delta 8 products are made by converting hemp-derived CBD into Delta 8 through a refinement process. It’s generally reported to produce milder effects than Delta 9 THC.
What is Delta 9 THC?
Delta 9 THC is the cannabinoid most commonly associated with traditional cannabis and its intoxicating effects. We carry hemp-derived Delta 9 products that comply with applicable hemp regulations.
What’s the difference between CBD, Delta 8, and Delta 9?
CBD is non-intoxicating. Delta 8 and Delta 9 are both forms of THC and can produce intoxicating effects, with Delta 8 generally reported as milder than Delta 9. Effects vary by person, product, and amount used.
Will CBD or Delta 8/Delta 9 THC make me high?
CBD will not. Delta 8 and Delta 9 THC can produce intoxicating effects, varying in intensity from person to person. If you’re new to THC products, start with a small amount and see how it affects you before taking more.
Will Delta 8 or Delta 9 THC show up on a drug test?
Yes, potentially. Standard THC drug tests are not designed to distinguish between Delta 8, Delta 9, and other THC isomers, so using these products can result in a positive test. If you’re subject to drug testing, keep this in mind before using any THC product.
Can I travel with Delta 8 or Delta 9 products?
Laws vary by state and country, and some places treat Delta 8 and Delta 9 differently than hemp-derived CBD. Check the regulations for your destination before traveling with any of these products.
Lab Testing & Product Quality
Are your products lab tested?
Yes. Our products are tested by third-party labs, and Certificates of Analysis (COAs) are available so you can verify cannabinoid content and screen for contaminants before you buy.
How do I find a product’s Certificate of Analysis (COA)?
COAs are available for our lab-tested products. Ask our in-store team at either Miami location, or reach out through our Contact page if you can’t locate the COA for a specific product online.
How should I store my CBD, Delta 8, or Delta 9 products?
Store products in a cool, dry place out of direct sunlight, and keep them out of reach of children and pets. Check individual product labels for any specific storage instructions.
Do your products have an expiration date?
Many hemp products have a recommended shelf life printed on the packaging. Check the label on your specific product, and ask our team in-store if you don’t see a date listed.
Choosing & Using Products
How do I choose the right product and strength for me?
It depends on your experience level, what you’re looking for, and how you prefer to take it (oil, edible, vape, topical, flower). Our in-store team at both Miami locations can help match you with a product based on your goals.
What if I’m new to CBD, Delta 8, or Delta 9?
Start with a small amount of a lower-strength product and give it time to take effect before taking more, especially with edibles, which take longer to kick in than oils or vapes.
What should I do if a product doesn’t agree with me?
Stop using it and consult a healthcare professional if you have any concerns. Individual responses to hemp products vary, and a healthcare provider can give guidance specific to you.
Can I use these products with medications I’m already taking?
We recommend checking with your doctor or pharmacist before combining any CBD, Delta 8, or Delta 9 product with medications, since cannabinoids can interact with certain drugs.
Ordering, Shipping & Policies
Do you ship outside of Miami?
Yes, we ship online orders, with some state-by-state restrictions on certain products. See the product and shipping details at checkout for the latest information on where we can ship.
What payment methods do you accept?
We accept standard online payment methods at checkout, and in-store payment options at both our Miami locations. Ask our team in-store for the full list of accepted payment types.
Can I return or exchange a product?
See our Refund and Returns Policy for full details on returns, exchanges, and eligibility.
Do you offer wholesale pricing?
We do work with wholesale customers. Reach out through our Contact page with your inquiry and our team will follow up with details.
How can I track my order?
Once your order ships, you’ll receive tracking information by email. If you haven’t received it or have questions about your order status, contact us through our Contact page.
Do you offer discounts or loyalty rewards?
Check with our in-store team or our website for current promotions and any loyalty program details, since offers change periodically.